Email protection

Protecting your email address

If you have been a victim of spam (unsolicited commercial email), you will find our position below in addition to some ways in which you can confront spam-related problems.

Correctly Identify the Spam Origin:

The following sections explain how different indications that a spam email is coming from a web host and are often misleading.

The sender or the recipient of the spam has an email address ending with for example:

Spam is often sent using a spoofed email address. We do not send spam, do not maintain a list of its users for spammers, and do not sell such lists to third parties. The addresses in the “To” and “From” fields are easily faked, and do not mean that we created or sent the spam. To find the real sender, you need to look at all the email’s headers and examine this information using the available tools on the stop spam websites.

You may see names such as in the received field of spam:

We do not have open relays. We are checking for this constantly. If the Spam was relayed by one of our servers, this means it was sent by an email address on one of our domains, using one of our free forwarding services. Email from this domain was therefore received by our servers and then relayed to the address specified by the domain’s owner.

By looking up the domain name displayed in the email, you may be able to see the specific web host:

As an accredited registrar for each extension, web hosts register domain names on behalf of its users. The use of a domain name purchased from us is decided by the owner of the domain, visible in the Whois. In some cases we can take direct action against the domain name.

What you Can Do to Stop a Spammer:

Spam is a difficult problem to manage, but there are a few actions you might be able to take against a spammer.


File a Complaint With the Web Host:

You can file a complaint with the Internet service provider or web host used by the spammer, in the hope that they might deactivate their email account or website. We cannot take any action in this regard, but if you have difficulties in identifying the internet access provider or web host of the spammer, please feel free to contact us and we will do our best to help you identify them.

Protecting Your Email Address:

If you have your own domain name, your contact information can be found in the whois database. This includes your email address. It is a good idea to protect this address by enabling anti-spam protection.

File a Complaint With the Registry that Manages the Extension:

You can try to get the registrar to suspend the domain, particularly if the Whois information of the domain is incorrect.


Complain to the Legal Authorities:

You can file a complaint with any legal authorities that might have jurisdiction in your situation.

What We Can Do:

We are only a technical intermediary in the registration of domain names. However, this does not mean that we encourage or condone spam. It is quite the opposite, but we are limited in the steps we can take. We can only modify, suspend, or delete a domain if:

The spam was sent through our forwarding service:

Such a practice hinders the smooth operation of our technical and general services by taxing our IT system and/or by generating many complaints by third parties, and is grounds for the suspension or termination of forwarding services, or even the deletion of the domain name.

Personal contact information in the Whois is invalid:

As with any ICANN-accredited registrar, web hosts must assure that the information present in the Whois is valid. If you think the information provided in the Whois is incorrect for a domain name tied to spam you have received, please contact us through our contact us page. If the information on the offending website is not updated within 15 days, the domain will be put on hold. If the contact information is clearly false, the domain will then be put on hold immediately.